Privacy policy

Person in charge of the protection of personal information

Benoit Tremblay, President, is responsible for the protection of personal information at HubSmith. For any question, access request or complaint: info@hubsmith.ai.

Address: 758 rue Cavelier, Québec, Quebec G1X 3J1

Information we collect

• When you take the AI assessment: your email address and your answers to the questions about your business, saved as you go, even if you don't finish the assessment, along with the recommendation generated from those answers.
• When you book a demo: your name, email address, company name and any notes you choose to add.
• When you write to us: your email address and the content of your message.
• When you browse the site: basic technical data (IP address, browser type, pages viewed) needed for the site to work and stay secure.
• If you accept analytics cookies: data about your visit, such as pages viewed, time on site, referrer and device type, collected by Google Analytics.

We only collect the information needed for the purposes described below. We do not sell any personal information.

Why we use it

• To generate your assessment recommendation with artificial intelligence, email it to you and follow up, including if you didn't finish the assessment.
• To schedule and hold the demo you booked, and send you the invitation.
• To answer your questions and follow up on your request.
• To keep the site running and secure.
• To measure site traffic so we can improve it, only if you accept.

Consent

By taking the assessment, booking a demo or writing to us, you consent to the use of your information for the purposes described here. By giving your email for the assessment, you agree to receive your result and follow-up emails from HubSmith.

Analytics cookies are only turned on if you accept them in the site banner. Without your consent, Google Analytics sets no cookies.

You may withdraw your consent at any time by replying "unsubscribe" to one of our emails, by changing your choice on the Cookie settings page or by writing to us, subject to our legal obligations.

Service providers

We use service providers that process some information on our behalf, only for the purposes described in this policy:

• Cal.com, for scheduling.
• Google Workspace (Calendar, Meet, Gmail), for invitations, meetings and correspondence.
• Vercel, for hosting the site.
• Supabase, for storing assessment answers.
• Resend, for sending assessment emails.
• Vercel AI Gateway and Anthropic, for analyzing your assessment answers with the Claude AI model. Your answers are not used to train the model.
• Google Analytics, for measuring site traffic, only if you accept.

Transfers outside Quebec

These providers may store information outside Quebec, including in the United States. Before any transfer, we assess whether the information will be adequately protected and we bind these providers by contract.

Retention

We keep your information as long as needed for the purposes it was collected for, then destroy or anonymize it, unless the law requires us to keep it longer.

Security

We take reasonable measures to protect your information: limited access, strong authentication and established providers. If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information.

Your rights

• Access the personal information we hold about you.
• Have it corrected if it is inaccurate, incomplete or ambiguous.
• Withdraw your consent or ask that its dissemination stop.
• Receive your information in a structured, commonly used technological format.

To exercise these rights, write to info@hubsmith.ai. We respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.

Cookies

Our use of cookies is described on the Cookie settings page.

Changes

We may update this policy. The date of the last update appears at the top of this page.